Progress Isn’t Smooth - It Doesn’t Have to Be Chaos.
Helping founders lay strong foundations to profitably scale.
Early
From chaos to clarity, laying the operational foundation to sustainably scale
Scale
From growing pains to scalable systems, ensuring your momentum leads to success.
Growth
From good to great, building the operational backbone that powers your growth.
Sustainable growth is what founders want for their business, but that growth you thought would solve your problems has only created more challenges. The consequences of this growth means:
My job is to help you control the chaos, get shit done, and fill the gaps as you scale. Traditionally I’d be called a COO or Chief of Staff but I prefer to call myself a professional do-er. I am an enabler of people and strategy.
I specialise in quickly solving hard problems. I am not fazed by chaos and messy growth, in fact, I relish it. Bring me your big and your boring problems. I thrive in the world of ambiguity. Nothing feels better than extinguishing operational fires and helping incredible founders do incredible things.
This work can, and does, take a lot of different forms. When I joined a young HealthTech startup that had just received funding, I needed to start from scratch to build a functional team, while simultaneously being the entirety of that team. I solved problems across customer success, data analysis, user research, operations, marketing, recruitment, community building, business reporting, and many other areas. By doing all of the work myself, I was better equipped to hire a great team capable of growing the business.
When I joined an established startup that was struggling, debt-ridden and loss-making, I coached and mentored an established team to improve delivery quality, collaboration and communication. Using my Accelerated Smooth Collaboration approach, I worked with everyone across the business to shape them into a culture driven, high performing team, who were aligned and ambitious. I managed the product development, speeding up time to release cycles and using data led and user research approaches to identify the important features turning it into a profit-making organisation.
Similarly, I remotely supported a young Not-for-Profit who ran an accelerator programme to support local Ghanian businesses to become sustainable and register as B-Corps. I supported the CEO as her fCOO for the first 2 years. Her vision included developing the careers of young people, from intern to full programme managers. I translated the vision, values and culture into how the team would collaborate and work together. I built and supported the scaling of the programme structure and processes, I created, organised and managed the hiring process as well as training the interviewing team and ultimately hiring my full-time replacement in the local office while providing ongoing mentoring support.
If any of the above resonates with you, I’m offering a workshop that will help you build an action plan to solve your most pressing problems. If that goes well, we can choose to work together some more. If it doesn’t go well, I’ll give you your money back and we’ll go our separate ways.
Let’s get shit done.
Testimonials
I feel safer knowing I have Ghilaine in my corner.
Ghilaine has the ability to switch to our needs and requirements, she encourages business growth whilst maintaining a
strong ethical code and she understands the needs of both the people and the business.
I highly recommend working with her, it will only add real value. No blurb, no time wasted, just value and support.
Ghilaine is meticulous, commercially minded and acutely aware of what it takes to get your team to succeed.
Ghilaine is all the adjectives you value at a senior level - trustworthy, skilled, and a great communicator.
She can turn her hand to almost anything (whilst transparently making clear the areas she feels less able to deliver).
More importantly, she brings out the best in others. I wouldn’t hesitate to work with her again; in fact I’d be honoured to have the opportunity to do so.
Ghilaine has not only been a great source of knowledge in regards to remote and international teams and processes -
she has also been a much needed supportive shoulder.
Ghilaine is accessible, open, kind and thoughtful in her coaching and mentoring approach, and I know no better way to share the
knowledge accumulated across years of experience. I recommend her as a consultant, a mentor and a peer!
Ghilaine Chan is a very special person with a unique ability to extract valuable process from the soup of spinning ideas and concepts that I am blessed with in my brain
Working with Ghilaine is exactly the straightforward and clear input that every startup needs. Ghilaine has consistent and insightful focus on your goals and the processes you operate to achieve them. Ghilaine takes the time to understand what works in my business, for my benefit and I have no hesitation in recommending her. Quick and effective results from an outstanding advisor.